Chat to an iflorist advisor 
The quickest and easiest way to speak to us is via livechat. We're online around the clock most of the time, so there's always someone waiting to answer your question or facilitate your request.
Request a callback
Not too keen on electronic communications? Request a callback and someone will call you back as soon as possible. This service is typically only available between 9am and 5pm Monday-Friday.
Callback is temporarily unavailable, we apologize for this inconvenience.
Contact us by post
If you'd rather, you can put pen to paper and send us a message via post. Our primary addresses are as follows:
Sales & customer service
iflorist HQ
Suite 1, Dylan Harvey Building
Ribble Court
Mead Way
Padiham
Lancashire
BB12 7NG |
Admin & accounts
iflorist Accounts Dept.
Suite 1b, Dylan Harvey Building
Ribble Court
Mead Way
Padiham
Lancashire
BB12 7NG |
I'm a florist and I need to get in touch
Please email your Business Development Manager directly, or give us a call on the dedicated number printed within your Design Guide. Alternatively, drop us an email to trade@iflorist.co.uk or contact us via the livechat facility.
Looking for more information about becoming an iflorist member florist? Check out the details at www.iflorist.co.uk/trade
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Contact us by email
We aim to reply to all emails within 24 hours, with high priority messages typically being attended to within 60 minutes. You can email us as follows:
Customer enquiries
For customer queries, questions about an order, or for help with any aspect of the website please email
support@iflorist.co.uk |
Florist enquiries
If you are a member of iflorist, wish to join or have a trade or corporate enquiry, please email
trade@iflorist.co.uk |
Contact us by telephone
As an online company, we do not operate a traditional “call centre” or telephone ordering facility. We politely ask that customers place their orders via the website and where necessary contact us via email, livechat or request a callback for a fast and efficient response.
Contact us by fax
While we prefer email communication, we appreciate that sometimes there's a reason why faxing is necessary. In these instances, please send your fax, complete with cover sheet, to 0207 190 5804.
I'd like to submit some feedback
We value feedback as highly as we value anything else at iflorist, whether wholly positive or not. We like to know that our customers are completely satisfied, and take any less than glowing feedback really seriously. In line with our 100% satisfaction guarantee, we like to make sure that everyone is happy with their iflorist experience. If there's something you'd like to tell us, whether or good or bad, you can do so by email (support@iflorist.co.uk) or by post (see left).
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I have never experienced such wonderful customer service! Thank you so much, and be assured that I will continue to use iflorist in the future. Thank you again for exceptional service and beautiful flowers.
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